Frequently Asked Questions
Here we answer some common questions related to our services
General Questions
Our translation process is simple and straightforward, but understanding the steps involved ahead of time is beneficial.
We only use 100% human translation carried out by professional translators. Our translators are based all over the world and typically have a minimum of 5 years of experience as professional translators. Many carry a variety of accreditations and certifications, but this varies per translator as there is no standard worldwide accreditation or certification for translators.
Turnaround time depends on many factors including the word count, language pair, current demand, translator availability and complexity of the source document to name a few. In general, 1-3 page documents (up to 750 words) are delivered digitally in 24 hours or less. Expedited turnaround is available to reduce the turnaround time by approximately 50%.
Please review the full list of our supported languages. If you require a language we do not have listed please contact us, we can likely still assist you.
Yes, during checkout you will find a notes field where you can enter any notes you’d like our staff or your translator to have. Proper spelling of names and places is requested as not all are directly translatable.
Your information, including files, is transmitted through SHA-256 with RSA-2048 SSL/TLS encryption, which is the current standard for encryption on the web. Also:
- We will never share your files or personal information with anyone outside of Fast Translate.
- Files are only available to essential staff with signed NDAs and only while orders are in progress.
- Files are encrypted during transfer and while being stored.